What does the new brand mean for me, the plan administrator?
It means nothing has changed; our products and service remain the same.
The new brand reflects our focus on making improvements that bolster our competitiveness in the marketplace. We are committed to offering competitive products and exceptional services to you and your staff.
Has the rebrand changed the products or services offered to me?
No. Our product portfolio is the same and our benefit strategies remain in place to assist you in protecting and retaining your employees.
Atlantic American Employee Benefits continues to build benefits packages that appeal to a diverse workforce at every stage of life and offer quality service to our policyholders and their families.
How does the brand change affect my employees?
Your staff should see no changes to their coverage or the quality of the service we provide. They continue to have access to best-in-class supplemental life and health products.
How should I instruct my employees to access their policies?
Atlantic American Employee Benefits delivers individual certificates exclusively in electronic format, on the MyCoverage portal. Employees can go to mycoverage.atlam.com. Policies are displayed on the homepage within the MyCoverage portal or by clicking “My Policies” from the navigation bar.
If employees have not registered for the portal, they can register by visiting mycoverage.atlam.com then click “Register to create an account.” To register, they will need their Social Security Number, Policy Number, or Last Name and Zip Code when creating an account on the MyCoverage portal. They will be asked to confirm or update their email address on file, create a User ID and Password, and complete security questions for secure access.
Where should I direct my employees if they have questions about the rebrand?
If your staff has any questions about our name change, they should visit aaemployeebenefits.com/FAQ. They can also contact our Customer Care department at email@example.com or call (866) 458-7502, option 1. Customer Care hours are Monday – Thursday, 8 a.m. to 5:30 p.m.; Friday 8 a.m. to 5 p.m. at (866) 458-7502.
Who should I contact if I have any questions about the rebrand?
If you have any questions, please contact the Atlantic American Employee Benefits’ Customer Care team directly at (866) 458-7502, option 2.
Hours are Monday – Thursday 8:00 a.m. to 5:30 p.m. EST and Friday 8:00 a.m. to 5:00 p.m. EST.