Frequently Asked Questions

Group Accident

What is covered by accident insurance?

Accident insurance is used to help pay for the medical and out-of-pocket costs associated with an unexpected injury. Covered injuries can occur either on or off the job, depending on the plan selected.

What is covered under Accidental Death & Dismemberment?

Accidental Death & Dismemberment pays a benefit if you die or experience the loss of limbs, speech, eyesight or hearing as the result of a covered accident.

How can I use the benefit?

How you use your benefit is up to you. Benefits are often used to cover out-of-pocket medical expenses and healthcare costs not covered by major medical insurance.

Critical Group Illness

What is Critical Illness insurance?

Medical events covered under Critical Illness insurance include:

• Heart Attack
• Stroke
• Major organ failure
• Coronary artery bypass surgery
• Benign brain Tumor
• Blindness
• Coma
• Permanent paralysis
• Third degree burns over 30 square inches
• Occupational HIV
• Cancer is not covered under the critical illness plan, however cancer coverage can be added at the Employer level.

Who needs Critical Illness Insurance?

People of all ages should consider critical illness coverage. No matter what age or condition of health you are in, a critical illness can pose a serious threat to your finances.

Group Hospital Indemnity

What does an indemnity insurance plan do?

Indemnity insurance helps serve as a source of security and financial protection by paying a set amount of money for qualified medical services separate from your major medical insurance plan. These are usually based off a schedule of fixed benefits.

What is Hospital Indemnity Insurance?

Hospital Indemnity insurance is a supplemental insurance product that pays a fixed amount to help cover out-of-pocket expenses associated with hospital stays. Optional benefits may include fixed benefits for outpatient surgery, physician visits, diagnostic tests and emergency room visits. An indemnity plan allows the insured the freedom to visit almost any doctor, specialist or hospital they prefer.

Who benefits from Hospital Indemnity Insurance?

Designed to fill in the gaps in major medical coverage, Hospital Indemnity insurance provides benefits for a wide range of individuals, since anyone between the ages of 18-69 is typically eligible for indemnity coverage.

Group Short-Term Disability

What is Short-Term Disability Insurance?

Short-term disability insurance covers employees who have a serious illness or injury that prevents them from working and are out of work for 12 weeks or less.

What does Short-Term Disability Insurance cover?

Short-term disability insurance covers employees who have a serious illness or injury that prevents them from working and are out of work for 12 weeks or less.

Who qualifies for Short-Term Disability?

In order to qualify for short-term disability, you must be:

• 18+
• Employed for at least 30 days
• Work at least 20 hours per week

Group Whole Life

What is Whole Life Insurance?

Whole life insurance provides a guaranteed benefit for final expenses as long as premiums are paid on time.

What is the difference between Whole Life and Term Life Insurance?

The main difference between term life and whole life insurance is the length of the policy. With term life, the insured chooses a length of time for the policy to last. If the insured dies during the time period of the policy the beneficiaries receive a death benefit. With whole life, the insured is covered for life and rates will never increase as long as premiums are paid on time. Whole life insurance also builds a cash value over time. There are many advantages to both term and whole life insurance and choosing the better option varies, depending on a person’s unique needs.

Does Whole Life Insurance have a cash value?

One of the benefits of whole life is a tax-deferred cash value that builds over time with the policy. The cash value can be accessed any time as a loan. The face amount of the policy will be reduced by any outstanding loans.

Are Whole Life benefits taxable?

Death benefits paid from whole life insurance are not subject to federal income tax.*

What are some benefits of Whole Life Insurance?

Some of the benefits of Whole Life coverage are:

• A Guaranteed Death Benefit
• Tax-Free Cash Value Accumulation that builds as premiums are paid
• Portability at the same rate
• Immediate claims payment
• Payroll-deducted premiums
• Waiver of Premium for Disability
• Competitive Group Rates

*These statements are not intended as tax advice.

What does the new brand mean for me, the plan administrator?

It means nothing has changed; our products and service remain the same.
The new brand reflects our focus on making improvements that bolster our competitiveness in the marketplace. We are committed to offering competitive products and exceptional services to you and your staff.

Has the rebrand changed the products or services offered to me?

No. Our product portfolio is the same and our benefit strategies remain in place to assist you in protecting and retaining your employees.
Atlantic American Employee Benefits continues to build benefits packages that appeal to a diverse workforce at every stage of life and offer quality service to our policyholders and their families.

How does the brand change affect my employees?

Your staff should see no changes to their coverage or the quality of the service we provide. They continue to have access to best-in-class supplemental life and health products.

How should I instruct my employees to access their policies?

Atlantic American Employee Benefits delivers individual certificates exclusively in electronic format, on the MyCoverage portal. Employees can go to mycoverage.atlam.com. Policies are displayed on the homepage within the MyCoverage portal or by clicking “My Policies” from the navigation bar.
If employees have not registered for the portal, they can register by visiting mycoverage.atlam.com then click “Register to create an account.” To register, they will need their Social Security Number, Policy Number, or Last Name and Zip Code when creating an account on the MyCoverage portal. They will be asked to confirm or update their email address on file, create a User ID and Password, and complete security questions for secure access.

Where should I direct my employees if they have questions about the rebrand?

If your staff has any questions about our name change, they should visit aaemployeebenefits.com/FAQ. They can also contact our Customer Care department at customercare@atlam.com or call (866) 458-7502, option 1. Customer Care hours are Monday – Thursday, 8 a.m. to 5:30 p.m.; Friday 8 a.m. to 5 p.m. at (866) 458-7502.

Who should I contact if I have any questions about the rebrand?

If you have any questions, please contact the Atlantic American Employee Benefits’ Customer Care team directly at (866) 458-7502, option 2.
Hours are Monday – Thursday 8:00 a.m. to 5:30 p.m. EST and Friday 8:00 a.m. to 5:00 p.m. EST.

What does the new brand mean for me, the policyholder?

It means you’ll be calling us by a new name. Although our brand changed, our products and service remain the same. We promise a continued commitment to working with your employer and providing exceptional service to you and your family.

How can I view my policy?

Atlantic American Employee Benefits delivers individual certificates exclusively in electronic format, on the MyCoverage portal. You can access your certificate(s) by visiting mycoverage.atlam.com then navigate to the “My Policies” page and click the “View Policy” link.
If you have not registered for the portal, register by visiting mycoverage.atlam.com then click “Register to create an account.” To register, you will need your Social Security Number, Policy Number, or Last Name and Zip Code when creating an account on the MyCoverage portal. You will be asked to confirm or update your email address on file, create a User ID and Password, and complete security questions for secure access.

If I have a claim, what should I do?

Claims may be submitted through our online MyCoverage portal at mycoverage.atlam.com. The MyCoverage portal is available 24/7, at your fingertips. In times of an emergency; if you’re questioning coverage or want to check on a claim, our MyCoverage portal is always available to you. As a policyholder, you can access coverage and benefit information, make changes to your communication preferences, file or check on a claim*, and more.
*Not available for all products.

Who should I contact if I have any questions about the new rebrand?

If you have any questions about our name change, you may contact your employer or our Customer Care department at customercare@atlam.com or call (866) 458-7502, option 1.
Contact us Monday – Thursday, 8 a.m. to 5:30 p.m.; Friday 8 a.m. to 5 p.m. at (866) 458-7502.